Shipping_Info


We currently offer shipping via USPS (The US Postal Service).  

Please enter your address information as you normally would for USPS delivery.  For instance, we only get packages delivered in Jackson via USPS to our PO Boxes, so keep that in mind.  

We have negotiated rates with our shipment provider, so we are offering you the best and cheapest option available at this time.  

If you live in Jackson Hole or the surrounding area, I'd be happy to deliver your teas to you personally.  Just use the "Pick up in Person" option at checkout, and enter the physical address you'd like the package delivered to.  

If you've entered your shipping information incorrectly or accidentally chose the "Pick up in Person" option, please email us at info@headwaterteas.com as soon as possible to rectify the situation.  

I aim to send out your order the next business day.  We will also provide you with a USPS tracking number for your package, free of charge.  If you'd like to buy insurance for your package, that option is available, as well as the ability to upgrade your delivery preferences.  

Please see our Policies page for information on refunds or returns.  In short, if you haven't opened your tea packages or used your teaware, we'd be happy to refund or replace your order.  Just send it back via USPS (at your expense) to Headwater Teas LLC,  PO Box 3904, Jackson, WY 83001.  Then send us an email explaining what happened, and we'd be happy to help you.